Position Title:  Volunteer Coordinator 

Reports to:  Director of Community Services 

Wage & Classification: Minimum $15/hr, based on experience. Available for part-time or full-time. or 

Part-Time, Hourly, 20-25 hours/week, $18 hour (with potential for full time 40 hours/week)  

Start Date: Immediately

SUMMARY: 

The Volunteer Coordinator will be responsible for the recruitment, scheduling, and retention of OUTMemphis’s volunteers and interns.  This position will coordinate the placement and training of all volunteer roles at the Community Center, Youth Emergency Center, and Donation Center. The Volunteer Coordinator will also oversee volunteer participants for all of OUTMemphis’s internal and external outreach needs, including but not limited to assisting with the front desk, program support, community engagement and tabling, special events during the yearand advocacy opportunitiesThe Volunteer Coordinator serves as a primary point of contact for partnerships that provide and utilize our volunteer efforts. that will collaborate with OUTMemphis to provide resources to the community. The Volunteer Coordinator services as the key connection between the OUTMemphis staff and our volunteers, with their diversity of backgrounds and skillsets.

DUTIES AND RESPONSIBILITIES:

Develop and implement recruitment and retention processes for OUTMemphis’s volunteer and intern program 

Lead volunteer corps in cultivating a friendly and inviting atmosphere for all guests entering the Center 

Ensure coverage of essential volunteer needs  

Ensure training and onboarding of volunteers who will be ready to engage in the dynamic work of the Center 

Develop and implement training program manuals and materials 

Actively maintain the Center’s volunteer program by keeping records of volunteers and their hours 

Serve as the communication hub for all volunteer activities and oversee lead volunteers as OUTMemphis’s staff point person 

Work with the Director of Community Services to compile volunteer data and reports  

Work with dedicated staff members to maintain and promote OUTMemphis’s website page for volunteers 

Coordinate volunteer recognition by spotlighting individuals, creating social events, and celebrating the year’s worth of volunteer work at an annual gathering 

Participate in all-staff duties such as shifts at each facility and attending organizational events. Position includes evening and weekend hours.

CORE COMPETENCIES: 

Preferred professional, volunteer, or background in event planning  

Minimum Associate’s degree or equivalent field experience.  

Good verbal and written communication skills, including strong organizational, detail, and interpersonal skills;    

Excellent computer skills including word processing, database operations, spreadsheets, and other software systems; experience with data entry preferred.     

Conversational Spanish is preferred but not required.  

Demonstrated ability to work effectively with people of diverse backgrounds including age, gender, sexual orientation, education, and ethnicity, in a multicultural environment.  

Knowledgeable and sensitive to the issues affecting gay, lesbian, bisexual, transgender, asexual, intersex, and questioning youth and adults.   

Knowledgeable about black and brown queer and trans issues in the Mid-South, including HIV, homelessness, over-incarceration, sex work, family conflict, and other experiences.  

Must be able to collaborate and work with diverse constituencies in a fast-paced, mission-driven environment. Must have strong customer service instincts and de-escalation skills.  

To apply for this position, please email a cover letter and resume in a single document to [email protected] with “Volunteer Coordinator” in the subject line. Phone calls and email inquiries regarding this position will not be replied to.

Our Mission: OUTMemphis empowers, connects, educates, and advocates for the LGBTQ+ community of the Mid-South. 

OUTMemphis affirmatively values diversity and seeks to hire staff that reflects the diversity of our communities. Transgender people, non-binary people, intersex people, people of color, formerly incarcerated people, and people with disabilities are particularly encouraged to apply. OUTMemphis provides reasonable accommodations for the application, interview, or any other aspect of the employee selection process to applicants with disabilities. Please e-mail [email protected]to request accommodation.

 

OUTMemphis: The LGBTQ+ Center for the Mid-South
outmemphis.org | (901) 278-4622 | [email protected]
Community Center: 892 S. Cooper Street, Memphis, TN, 38104
Administrative & Donation Center: 832 Virginia Run Cove, Memphis, TN, 38122
Youth Emergency Center: 2055 Southern Ave., Memphis, TN 38114

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