Professional Experiences and Accomplishments: Joy’s career successes are mapped over 20+ years of professional experience in non-profit, consumer services, government contracting, and transportation and distribution. Her work experience spectrum includes both people leader and individual contributor roles at ALSAC/St. Jude Children’s Research Hospital, Accredo Health, FedEx Express, Johnson & Johnson, and CAS Incorporated.
Joy enjoys utilizing her skills in talent management, project management, software development, change management, requirements elicitation and documentation, systems design, functional design/planning, systems testing, process improvement, and performance analysis and reporting. She is a Certified Business Analysis Professional, Certified Scrum Master, Certified Scrum Product Owner, Prosci Change Management Certified Practitioner, and holds a foundation level certification in ITIL.
Joy holds a Masters in Business Administration with a concentration in Information Systems from the University of Memphis, and Bachelors degrees in Accounting and Information Systems, both from the University of Alabama at Huntsville. She has also obtained a Post-Crisis Hospitality Management Certificate from the University of South Florida. Joy has lived in Memphis since 2000 with her spouse and considers it her home. Her passion for social advancement has led her to board membership and leadership for community organizations as well as volunteering in the Mid-South community at large. She was founder and former President of the Greater Memphis IIBA Chapter and has served on the board of the Project Management Institute Memphis Chapter since 2015. Joy is currently pursuing a Workplace Certificate in Diversity, Equity, and Inclusion from the University of South Florida.
Fun/Quirky Piece of Information: Likes travel (to resort destinations), reading, and beading jewelry as gifts.
Why do you serve on the OUTMemphis Board of Directors?: OUTMemphis has been doing such groundbreaking work over the past several years in meeting the needs of the LGBTQIA community in the Greater Memphis Area. I have particularly been impressed with the Metamorphosis project. As an ally, I look forward to giving back to Memphis through service to OutMemphis.