Careers: Resource Navigator
OUTMemphis Resource Navigator
Reports to: Programs & Engagement Manager/Director
Classification: Non-Exempt, $20/hour
Benefits: Eligible
SUMMARY
The Resource Navigator supports the daily operations, programs, and services of OUTMemphis across multiple sites, including the Youth Emergency Center (YEC) for 18–24-year-olds, PRYSM programming for 12–17-year-olds, Trans Services, and Community Center programming. As a frontline staff member, the Resource Navigator ensures that community members, youth, and visitors are welcomed, supported, and connected to the resources they need. This includes managing front desk operations, assisting with program facilitation, maintaining a safe and clean environment, and serving as a liaison between participants and staff. Because the Resource Navigator is often the first point of contact for those engaging with OUTMemphis, this role requires very strong communication and engagement skills, empathy, and experience working with individuals from marginalized, underserved, and traumatized communities. This position may require flexibility to work evenings and weekends based on programming needs.
Roles & Responsibilities
Facility & Operations Support
Support daily operations of the Youth Emergency Center (YEC), Community Center and Donation Center, ensuring spaces are clean, organized, and safe.
Perform light maintenance, daily cleaning, dorm turnovers (YEC), and safety checks as assigned.
Set up, reset, and organize spaces for programming, events, and community use.
Front Desk & Community Engagement
Serve as a welcoming and affirming first point of contact for visitors, youth, and residents.
Manage front desk operations, including phone duties (answering phone and directing individuals to resources, etc.), sign-in/sign-out, responding to emails, and scheduling appointments. Maintain confidentiality in all interactions and communications.
Provide accurate information and resource referrals to visitors and participants.
Build supportive, trust-based relationships with participants and act as an advocate for their needs and experiences.
Collect and maintain participant data and forms as directed to support program reporting and evaluation.
Programs & Services
Assist with the Community Meals Program, including menu planning, cooking, serving, and setup/cleanup.
Support the facilitation of programs, workshops, and events, and contribute to the creation of new programming opportunities.
Connect participants with access to essential services such as food, hygiene kits, laundry, computer lab, transportation, and testing resources.
Provide support to participants transitioning into shelter facilities or housing, ensuring comfort, safety, and access to needed resources.
Safety & Security
Promote a safe and inclusive environment by ensuring participants understand and follow OUTMemphis policies and procedures. Report safety concerns or incidents to supervisor promptly.
Communicate observations and interactions with participants to appropriate staff or leadership for follow-up and support.
Participate in departmental and organizational meetings, training sessions, and staff development activities.
Support the implementation of community feedback to strengthen policies, practices, and programming.
Core Competencies
Experience working or volunteering with LGBTQ+ communities, youth, or marginalized populations preferred.
Very Strong interpersonal and communication skills, with an affirming and trauma-informed approach.
Ability to manage multiple tasks in a fast-paced environment and maintain professionalism under pressure.
Comfort with light cleaning, organizing, and basic facility support.
Ability to work evenings or weekends as needed for programming coverage.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OUTMemphis provides a comprehensive Workplace Accommodations procedure available to all employees. Please e-mail careers@outmemphis.org to request an accommodation
OUTMemphis affirmatively values diversity and seeks to hire staff that reflects the diversity of our communities. Transgender people, non-binary people, intersex people, people of color, formerly incarcerated people, and people with disabilities are encouraged to apply. OUTMemphis provides reasonable accommodations for the application, interview, or any other aspect of the employee selection process to applicants with disabilities. Interviews begin immediately. Please send any questions to careers@outmemphis.org