Title: Residential Housing Manager
Reports To: Chief Programs Officer
Classification: Full-time/exempt from overtime
Salary Range: $45,000 - 52,000/year
Benefits: OUTMemphis offers a comprehensive benefits package for full-time employees, including employer-sponsored health, dental, and vision insurance; generous PTO and holidays; a 401(k) Match; professional development opportunities and more. Our benefits are designed to support staff well-being, work-life balance, and long-term professional growth.
SUMMARY
The Residential Housing Manager oversees the daily and overnight operations of the Youth Empowerment Center’s Emergency and Transitional Housing programs. This role blends direct youth engagement, shelter operations and staff supervision to ensure a safe and affirming environment for residents and participants. The Residential Housing Manager serves as the facility’s point of contact for residents, supports youth programming activities, supervises frontline and overnight staff, and collaborates closely with case management, operations, and leadership teams. This position plays a key leadership role in maintaining structure, responding to crises, and continuously improving the YEC experience through resident feedback and data-informed practices.
Roles & Responsibilities
Shelter & Housing Operations
Oversee daily, evening, and overnight shelter operations, including routine dorm checks, bed assignments, curfew enforcement, safety walkthroughs, and resident accountability.
Enforce YEC housing policies, procedures, and community agreements consistently to promote safety, stability, and shared responsibility.
Ensure smooth resident transitions into and out of emergency and transitional housing, including orientation to expectations, schedules, and available services.
Monitor resident adherence to housing requirements and address violations using trauma-informed, de-escalation, and restorative practices.
Coordinate and oversee basic facility upkeep related to residential operations, including cleanliness of common areas, dorm organization, laundry flow, and meal readiness.
Resident Support, Engagement & Structured Programming
Build consistent, professional, and supportive relationships with residents that promote trust, accountability, and stability.
Provide daily check-ins and informal support to residents to assess needs, safety, and wellbeing.
Plan, coordinate, and facilitate structured resident programming focused on life skills, independent living readiness, conflict resolution, and community building.
Schedule and facilitate resident house meetings at least twice monthly to communicate expectations, address concerns, and gather feedback.
Integrate resident feedback into housing operations, schedules, and programming improvements when appropriate.
Staff Supervision & Shift Coverage
Supervise at least one full-time employee, including onboarding, regular check-ins, time and pay approval, and coaching, with guidance and direction of OUTMemphis leadership.
Provide day-to-day management, supervision, and guidance to YEC frontline staff, interns, and volunteers.
Ensure adequate staffing coverage across all shelter shifts, including evenings, overnights, weekends, and holidays.
Create, maintain, and adjust staff schedules to meet residential coverage and program needs.
Support onboarding, training, coaching, and performance feedback in collaboration with the Programs and Engagement Manager and Chief Programs Officer.
Intake, Documentation & Administrative Oversight
Oversee and conduct resident intakes, orientations, exits, and transitions in coordination with case management staff.
Track shelter utilization, resident participation, and operational data to support reporting and quality improvement.
Provide front desk coverage as needed, including answering phones, responding to emails, welcoming participants, and managing visitor flow.
Collaborate closely with YEC Case Managers and program staff to support resident housing plans, goals, and successful exits.
Serve as a point of escalation for housing-related concerns, conflicts, and emergencies in coordination with case management team and policies.
Respond to crises and emergencies using trauma-informed, de-escalation, and crisis intervention strategies to ensure resident and staff safety.
Document incidents, policy violations, and emergency responses accurately and communicate them promptly to leadership.
Participate in all required meetings, trainings, audits, and organizational initiatives related to shelter operations and youth services.
Core Competencies
Minimum of 2 years of work experience in a fast-paced environment, service industry, hospitality, human services, or any related field.
A minimum of 1 year of experience working with homeless youth required; 3 years with homeless youth strongly preferred.
Very good verbal communication skills, including strong organizational, conflict resolution, detail orientated, self-motivated, career driven, self-starter who has the ability to self-assign tasks, multi-task, and manage time with strong interpersonal skills
Basic computer skills including word processing, database operations, spreadsheets, and other software systems
Demonstrated ability to work effectively with people of diverse backgrounds including age, ability, gender identity & expression, sexual orientation, education, and ethnicity, in a multicultural environment
Beliefs that lesbian, gay, bisexual, and transgender individuals should live in a world where everyone has equal rights, and is safe, respected, and celebrated
Demonstrated ability to function in a hands-on environment with limited resources
APPLY TODAY!
Join the OUTMemphis team & make a difference for LGBTQ+ folks in the Mid-South!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OUTMemphis provides a comprehensive Workplace Accommodations procedure available to all employees. Please e-mail careers@outmemphis.org to request an accommodation
OUTMemphis affirmatively values diversity and seeks to hire staff that reflects the diversity of our communities. Transgender people, non-binary people, intersex people, people of color, formerly incarcerated people, and people with disabilities are encouraged to apply. OUTMemphis provides reasonable accommodations for the application, interview, or any other aspect of the employee selection process to applicants with disabilities. Interviews begin immediately. Please send any questions to careers@outmemphis.org