Title: Programs and Engagement Manager
Reports To: Chief Programs Officer
Classification: Full-Time/exempt from overtime
Salary Range: $55,000 - $62,000
Benefits: OUTMemphis offers a comprehensive benefits package for full-time employees, including employer-sponsored health, dental, and vision insurance; generous PTO and holidays; a 401(k) Match; professional development opportunities and more. Our benefits are designed to support staff well-being, work-life balance, and long-term professional growth.
SUMMARY
The Programs and Engagement Manager coordinates and supports the planning and delivery of OUTMemphis's community-based programs, working collaboratively with program directors and staff across housing, social services, food and hygiene, community health, advocacy and education. This position ensures seamless collaboration across program areas, aligns services with OUTMemphis's mission, and provides direct oversight of OUTMemphis's 800+ volunteer program. This position ensures that all OUTMemphis programs operate effectively, meet community member needs, provide equitable pathways to engage with the organization, and are aligned with the OUTMemphis mission.
Roles & Responsibilities
1. Program Quality and Service Delivery
In collaboration with the senior leadership team, ensure the administration of high-quality, care-centered programs and services tailored to the needs of the local LGBTQ+ community and aligned with OUTMemphis’s vision and mission
Guide programs from planning through implementation, ensuring they operated effectively, meet community needs and support OUTMemphis’s mission
Identify resource needs, including supplies, equipment, space, and staffing to ensure effective program operation
2. Staff Supervision, Facilities Coordination & Community Space Standards
Supervise 2–5 full-time or part-time program and frontline staff members, including all supervisory responsibilities.
Facilitate effective communication between senior leadership and program staff regarding program plans, projects, and relevant organizational information.
Collaborate with Operations staff to ensure effective standards and routines are maintained across community spaces.
Coordinate and support practices related to scheduling, safety, and organizational policies to maintain welcoming, accessible environments that encourage engagement with OUTMemphis services.
3. Volunteer Management, Outreach and Partnerships
Manage and maintain OUTMemphis’s external volunteer program, including:
Managing the volunteer portal
Conducting new volunteer orientations
Developing volunteer service opportunities
Recruiting, training, and retaining volunteers
Developing volunteer appreciation and retention strategies
Support senior leadership in developing and implementing community engagement strategies, including partnership building, outreach, events, and volunteer programming.
Identify opportunities to increase community engagement and create accessible pathways for community members to engage with OUTMemphis and its services.
6. Budgeting and Resource Management
Manage program and volunteer engagement budget, development and tracking expenses.
Collaborate with Finance and Operations staff to manage budgets responsibly and align spending with programmatic goals.
Seek out funding opportunities to strengthen program budgets and expand engagement capacity
Core Competencies
A minimum of 5 years of work experience, and a minimum of 1 year work experience at a Manager-level role working in fast paced environment, nonprofit or community programs related fields, or similar environment
Great verbal and written communication skills, including strong organizational, detail and interpersonal skills.
Experience recruiting, training, and retaining volunteers, especially in a grassroots or LGBTQ+ community context
Hands-on ability to guide programs from concept to implementation, including logistics and staffing
Experience recruiting, training, and retaining volunteers, especially in a grassroots or LGBTQ+ community context.
Familiarity with budgeting, resource allocation, and maximizing impact with limited funds.
Excellent computer skills including word processing, database operations, spreadsheets, and other software systems; experience with data entry preferred.
Demonstrated ability to work effectively with people of diverse backgrounds including age, gender, sexual orientation, education, and ethnicity, in a multicultural environment.
Knowledgeable and sensitive to the issues affecting gay, lesbian, bisexual, transgender, asexual, intersex, and questioning youth and adults. Specific knowledge about black and brown queer and trans issues in the Mid-South, including HIV, homelessness, overincarceration, sex work, family conflict, and other experiences preferred.
Must be able to collaborate and work with diverse constituencies in a fast-paced, mission-driven environment.
Must have strong customer service instincts, de-escalation skills, and knowledgeable care services for marginalized communities.
APPLY TODAY!
Join the OUTMemphis team & make a difference for LGBTQ+ folks in the Mid-South!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OUTMemphis provides a comprehensive Workplace Accommodations procedure available to all employees. Please e-mail careers@outmemphis.org to request an accommodation
OUTMemphis affirmatively values diversity and seeks to hire staff that reflects the diversity of our communities. Transgender people, non-binary people, intersex people, people of color, formerly incarcerated people, and people with disabilities are encouraged to apply. OUTMemphis provides reasonable accommodations for the application, interview, or any other aspect of the employee selection process to applicants with disabilities. Interviews begin immediately. Please send any questions to careers@outmemphis.org